Refund policy

At brandnewbox.ph, we are committed to providing a seamless shopping experience and high-quality fragrance products. While we hope you love every purchase, we are here to assist when issues arise.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges under the following conditions:

  • Items received are defective, damaged, or incorrect

  • Request is made within seven (7) days from receipt of order

This policy applies only to factory defects or fulfillment errors.

We do not accept returns for:

  • Change of mind

  • Products damaged due to misuse, mishandling, or excessive use

  • Items purchased on sale, discount, or promo (final sale)


2. Condition of Returned Items

To qualify for return or exchange:

  • Items must be in original packaging

  • Must be unused or minimally used (except to verify defect)

  • Must include proof of purchase


3. Return Options

Eligible returns may be resolved through:

  • Store credit

  • Product replacement


4. Return Process

To request a return or exchange, please email:

📧 support@brandnewbox.ph

Include the following:

  • Order number

  • Photos/videos showing the issue

  • Description of the concern

5. Processing Time

  • Return evaluation: within 7–10 business days

  • Full processing (refund or exchange): up to 30 business days

Refunds will be issued once the returned item has been inspected and approved.


6. Shipping Fees

  • Initial return shipping may be covered by brandnewboxph for verified defective items

  • Shipping costs for exchanges (non-defective preference cases, if approved) are shouldered by the customer


7. Additional Notes

  • brandnewboxph reserves the right to deny requests that do not meet the above conditions

  • Policies are subject to change without prior notice


8. Customer Support

For further assistance, please contact:

📧 support@brandnewbox.ph